Ngaba uye wafunda nawaphi na amaphepha ebhizinisi: izivumelwano, imiyalelo, iileta? Ukuba ewe, ngoko awukwazi ukukunceda kodwa umangaliswe yindlela ethile yokubonisa, ebizwa ngokuba yindlela yokuthetha yentetho. Kule elwimi apho onke amaphepha asemthethweni akhawulwa, ubhalwano lwezoshishino luqhutyelwa kwaye amaxwebhu omthetho ayenziwa. Makhe sibone indlela iimpawu ezahlukileyo zokunxibelelana kwezoshishino, kwaye kutheni kubalulekile ukubambelela kwimithetho yayo.
Izixhobo kunye neentlobo zentetho yezoshishino
Kukho iindlela ezahlukeneyo zokuthetha, ukusuka kwoluhlu esikhetha ngalo olufanelekileyo, enenjongo yokubhala isicatshulwa esikolweni, umyalezo kumhlobo okanye isicelo sekhefu. Iminye yemizekelo isebenzisa i-clichés yayo yokuthetha, kukho imimiselo eyakhe yokwakha amabinzana namazwi avumelekileyo ukusetyenziswa. Isici esicacileyo sendlela yokuthengisa yentetho kukugcinwa kwemigaqo ye-etiquette, inkcubeko ekhethekileyo yokunxibelelana. Akukho ndawo yezibonakaliso zesiqhelo kunye nolwimi lwentetho, kwixesha leelwimi ezingabonakaliyo kunye neziqendu eziqhelekileyo.
Iingxoxo ezisemthethweni zibhalwa ngokuphindaphindiweyo, ngoko isitayela somsebenzi sithethi sizinzile. Zonke iimaphepha zoshishino zixhomekeke kwimigangatho echanekileyo, iikhishithi zifumaneka kwiindawo eziseleyo, ukubingelelana kunye neempompo zokulahla azitshintshi iminyaka emininzi. Yaye ingongoma apha ayikho ukungabikho kwemvumba yokudala phakathi kwamaphepha eencwadi, enye yempawu yentetho yeshishini ithathwa njengengqiqo, kwaye imithetho yeli sayensi ayinakuguqulwa lula. Kwakhona, amaphepha afanelekileyo kufuneka abe nolwazi, kwaye xa adibeneyo, imigaqo yomgaqo-nkqubo iyabonwa. Intetho ebhaliweyo yomntu woshishino iya kuthobela le migaqo, nokuba ngaba kwiintlanganiso kunye nabaqabane naye ujwayele ukwelashwa okungaphezulu kwamahhala.
Intsingiselo yazo zonke iifom zoshishino kukutshintshwa ngokucacileyo kolwazi, ngaphandle kokuqwalasela iimvakalelo ezingabangela ukuba kuqondwe oko kufundwe. Kodwa isitayela seshishini lineendidi eziliqela:
- ngokusemthethweni-shishini-apha zibandakanya zonke idilesi ngaphakathi kwenkampani kunye phakathi kwabalingani;
- imithetho yomthetho kunye nemithetho-mithetho;
- idilesi.
Ngokuqhelekileyo sijamelana neentlobo zokuqala, inxalenye yesibini ayifani ngokuqhelekileyo, kwaye kubhekiselele kubhalwano lwezopolitiko, kwaye kukho konke, iiyunithi zivumelekile. Kodwa indlela uxwebhu olubukeka ngayo luya kugqitywa kungekuphela kohlobo lweshishini loshishino, kodwa kunye neemeko zonxibelelwano: ukuhamba kwamaphepha phakathi kwemibutho (iibhokisi zoshishino, iikontraka), phakathi komntu kunye nentlangano (incwadi, inkontileka), phakathi komntu kunye nenhlangano (memo, isitatimende) okanye inkampani nomntu (umyalelo, umyalelo).