Ulawulo lwezakhono zentetho yebhali yomlomo kufuna umnqweno kunye nexesha. Isifiso sivame ukubangelwa yimfuno: utshintsho lomsebenzi okanye ukwazi ukuguqula imisebenzi.
Intetho yezoshishino okanye intetho isetyenziselwa ukunxibelelana phakathi kwabameli abasemthethweni, amagosa, izazinzulu kunye nabameli bamaziko. Ikwahluke ngobunzima bezakhono zokuthetha kunye nokujika, umxholo wenkcazelo ephezulu nokuchaneka, ukufumaneka kwemigangatho yobungcali.
Iseshishini kunye nesayensi yentetho yezoshishino ayivumeli ukusetyenziswa kwezakhiwo ezixhomekeke ekufumaneni umphumo ocacileyo. Amagama afanele abe nombala ongathathi hlangothi, ngaphandle kokuphazamiseka kwengqondo kunye nesimo sengqondo.
Iintlobo zentetho yezentetho yomlomo
Ukukhethwa kwamagama kunye nohlobo lwesiphakamiso kuxhomekeke kulolu hlobo lwenkulumo yentetho yomlomo ethathwa njengesiseko. Kukho uhlobo olunjalo:
- intlanganiso yezoshishino;
- nkomfa ye nkampani;
- ingxoxo ye shishini;
- incoko yefoni;
- mbambano;
- intetho yoluntu.
Kulo hlobo ngalunye, unokhetha intetho yakho eyakhayo, kodwa bonke akufanele bahambe ngaphaya kwe-business-formal or business-style of speech.
Ukusebenza
- cacisa ngokucacileyo kwaye ubonise uluvo lwakho;
- baxubushe ngombono wabo ngobungqina obuqinileyo;
- kusengaphambili ukubonelela ngokuchasene nezichaso kwaye uphendule kubo;
- Ukunikezela impendulo kwiimfuno zomnxibelelwano;
- ukwakha intetho ngokuchanekileyo nangokukhawuleza;
- ukuba nomdla kumnxibelelwano ekuqaleni kokunxibelelana okanye ukuthetha;
- kugcina ingcamango ephambili kuyo yonke intetho.
Ukuthetha intetho yezoshishino ihlala isebenza kakuhle. Akuthethi ngokukhawuleza ivelise umphumo omuhle, kodwa yenza ukuba ubone iqabane elifanelekileyo kunye nomdla kwisithethi, okwandisa amathuba okuphumelela.